We have a board which contains incoming offer requests. The item name contains the customer name and a general description of the product requested. We have also a dropdown column which contains 10-11 categories from which we select one only category based on the product description. Everything is in Greek language.
We have categorized over 90% of the existing items.
We tried to make the category dropdown column AI automatically filled but the performance we are getting is really poor. We are trying to understand why but it seems we don’t understand how monday’s ai categorizers work.
- Is the categorizer trained by our own data ? If not because of the Greek language and the content of the item names we won’t have chance.
- If the AI is trained by our own content (as we expect) is this done once or it is updated at specific intervals ?
- May the greek language be an obstacle to use the AI features of Monday ?
Can you please suggest any ways to improve performance ?
Thanks in advance.