The email integration component of monday Sales CRM is not an effective solution for logging client email communication. Recently, we learned monday defaults to logging all incoming emails for contacts listed on our Contacts board.
This is a deal breaker for our use case, and we need better control of automatically logged outgoing emails also. We need some more granular control as the current the domain-based exception list is not a solution. The domain-based exceptions also excludes any multi recipient emails where one recipient is from the excluded domain - in our case we are hoping to block internal emails from our own domain, but then we miss the data from swathes of emails to external parties which also have internal parties CC’d in.
1 Like