Automations running hours after trigger event

We had a trigger event for an automation take place at 11:30am. The automation shows (and we experienced) that it ran at 3:30pm.

Why would there be such a delay?

We rely on automations to move time-sensitive projects along throughout the day. If we have to expect automations that create new tasks for various team members will not run for hours, this platform isn’t going to work out.

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Hey Troy,

Sorry you’re experiencing issues with your automations - I can understand the frustration here!

That said, I can confirm that we experienced automation delays on Friday the 1st of Dec, which has now been resolved by out developers. I apologise for the inconvenience here! Can you please confirm whether you’re still encountering issues with your automations? :pray:

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