I’m helping a colleague with her Monday account and we can’t seem to get any of the emails to the client to copy over in “Emails & Activities” even if she’s using the BCC address. She’s sending the email to the client email associated with the item but nothing is copying over.
I know in my account it seemed like it took a week or so before Monday started seeing these emails and showing them in “Emails & Activities.”
Is there some sort of trick to get this to work or is it just finicky?
Thank you!