CommuniHub - replies to emails are not being received

Sending emails from inside CommuniHub is working properly but replying to that same email is not being delivered to CommuniHub.

We have to attend to the responses on our mail client (Outlook) instead of inside CommuniHub.

Hey there!

Ben here from the monday.com CRM team. It sounds like you may have a connection issue between gmail and monday.com. Revoking access, and then re-syncing usually does the trick.

Here is an article on how to revoke access from outlook side - How to Revoke Third-Party Access to Your Microsoft Account
If the issue is happening with Gmail, you can follow the instructions here- Gmail connection error

Once you have done that, you can recreate the connection, and the issue should be fixed.

If not, please reach out to support@monday.com, and they will be more than happy to look into this further