I am able to send emails from within Monday.com using the integration with Gmail, and can see client replies in the Email & Activities app. However, when I try and send replies to emails in the app, I get an error that says ‘Failed to Reply’ with no further explanation. Any way I can fix this?
Thanks!
Hi @DitpAdmin!
You can fix this by going into your gmail integration, open up a new recipe like you are going to create one, deleting your account and then reconnecting. Emails and Activities also act up when you connect your email to more than one monday.com account.
Hope this helps!
Thanks for the reply - I tried reconnecting the Gmail account and am still getting the same error message.
I can confirm the same behavior. I deleted my gmail integration, then added it again. Tried to reply to the same email, and got the “Failed to reply” error message.
I also tried deleting my gmail integration, then logging out of Monday.com, then logging back in and re-adding the gmail integration. Still got the same error message.
The only workaround that I’ve found so far is to start a new email thread to the same person.
Love help resolving this!
Thanks, Chris
By the way, one last thought – this email address is not connected to any other Monday.com account.
Thanks! Chris
Same here. With multiple users having this problem. Reconnecting gmail does not resolve it.
Hi @madbury @UmbriaSp @DitpAdmin !
That is very interesting that it is consistent across all of your accounts. I would highly-suggest sending in a ticket to support@monday.com. It seems there may be a small hiccup. To fully diagnose and assure that we have tried everything, I would login on an incognito window and try a different browser than what you are using now (ex. Safari, Chrome, Firefox) also.
Let me know if you are getting different results!
Thank you for the suggestions. I’ll definitely open a ticket with support@monday.com.
For what it’s worth, I logged in from an incognito window in Chrome and encountered the same problem.
Thanks, Chris
I’m having this same exact issue.
I keep emailing Monday.com and they just keep emailing me the standard instructions for disconnecting the email account. But the error persists.
Has anyone had any luck?
I wonder if they’re having a hard time reproducing the problem? I sent three emails with screencasts today (a business day), and 6 hours later at the end of the day I still haven’t heard back from the support team.
This error still occurs, is there a solution in the meantime? I already reconnected my Gmail account. I can’t reply to emails that colleagues sent to clients, if this helps as background information.
Hi @jailynnlucidday,
I already tried this, and as you can see by the replies of others on this thread, it seems this problem hasn’t been addressed for over two years and I am not the only one where thos solution doesn’t help. Any other idea how to fix this?
Just adding here that we are encountering the issue in the new Service beta product as well. We can use a shared email account to create a brand new email to a customer ticket, and we can reply successfully when there are additional emails in that ticket thread. However, the very first reply we try to create when a new ticket comes in via an email Channel, it fails with “Failed to reply.” (And disconnecting/reconnecting does not solve it.)
Have you made sure the Email is not associated with any other Monday accounts? I‘ve had a similar issue and found that to be a cause
The email is not tied to a Monday account. Our IT staff member connected an Outlook Office 365 account that was previously a shared mailbox.