First time user here on an enterprise account.
We have one board which we are using as a workflow across 4 separate departments.
An item is created using an online form, for which the user (initiator) is assigned as the creator and 2 other support staff are assigned using automations.
The initiator can be dynamic, i.e., it can be anyone from a team of more than 45+ members, and the support staff are constant, i.e., 2 only.
The support staff “communicates” to the initiator using the “start conversation” bubble. These messages appear in the monday UI or are being delivered to e-mailboxes.
We are good till this point.
Our concern is that anyone who is not specifically “assigned” to a case can jump into a conversation, and can even send and receive messages, which is an absolute nightmare for us, from a compliance point of view.
I am the admin of the account, are there any checkboxes which I can tick/untick or settings so I can restrict conversations to people who are assigned by the automation?