DocuSign app integration error when setting up automation

Every time I attempt to set up the recipe for Docusign integration, I get the pictured error message. All necessary columns exist (they were created by the set up wizard when I installed the app) and I’m fairly certain my Docusign account is linked up ok. When I use the Docusign Item View, I can see the templates in my Docusign account. Are there some additional permissions I need to enable or something (in either Docusign or Monday?)

Have you managed to solve the problem? I have the same and one more. The integration worked for several times and now it doesn’t work at all. I even tried to uninstall and install the app again with no success.

Yes, Docusign told me that a corporate level Docusign account is required to make the integration work. Wish this would have been mentioned up front. I’ve wasted a ton of time trying to set up the integration.

Ok, that’s not my case because we have Business Pro type of subscription. Apparently, I need to ask their support, thank you.

That’s what I thought, but no, Business Pro is not the same thing as Corporate. They told me any of their web plans, including Business Pro, will not work with the app. You have to get on a sales call to even find out Corporate pricing :roll_eyes: I did not pursue because I think it’s going to be much more expensive than we’re willing to invest. I’m exploring Zapier as a more affordable alternative.