DocuSign x integration error

I’m having issues with my x DocuSign integration. An error message notice says: “An error occurred while creating the integration to DocuSign. This may be because your DocuSign account does not have the required permissions (or your trial period has ended).”

We are paid subscribers to DocuSign (not trial users). Can anyone please let me know where I update the permissions in DocuSign to fix this error? Thanks


I’m having the same issue. @Cate_G, any luck?

Hi WMTCjp, it turns out you need the DocuSign Business Pro plan for the integration to work (we only have the Standard plan). What plan do you have?