Extracting files from item update

Dear Community,

I am a Monday Channel Partner.

The agency I am at is wroking on an enterprise level Monday solution for one of our customers. I am using Extract to get files into columns from emailed item updates.

I attach pictures of the items created from emails with the same 4 attachments. When the items stay on the board where Extract puts their attachments from item updates to columns, it works fine.

When an automation changes their statuses and moves them with the exact same attachments to another board, some files get duplicated.

How could you stabilize the platform so that only the original 4 files are copied into the Files column?

Here you can see a video replicating the error.

Best,
Szabi

1 Like