When someone takes the time to point out a flow in the design of the product and documents where the issue is and provides screen shots and submits it as a ticket.
They should not be told "we don’t support that. We’d love for you to take more time to re-enter all the information again over in the feature request area and submit it all over again.
Either set up the system so that it can be easily migrated to the appropriate area, or have the Monday.com team take the time to migrate the content over and tag the person that requested it so that they are notified of any updates.