General Cast - Can't Get Formula To Work


I am trying to update a email colum based off a selection of a status.

So if status changed to “Test” email colum should update to “

Here is my current forumula:

IF({item’s AM Support} = “Test”, “”, “DO-NOTHING”)

When I select Test from the AM Support status colum, nothing gets populated in the email field.

Any ideas?

Thank you in advance

Hi there!

Try replacing your regular quotes with straight quotes ("") (Shift+fn+")

It’s a little finicky with the regular quotes. But your formula looks correct!


I do actually have straight quotes, not sure why it has appeared like that above.

Here is is again:

IF({item's AM SUPPORT} = "Test", "", "DO-NOTHING")

It just won’t work :frowning: