I switched because I was using ClickUp mostly on my own and my boss recommended the team use Monday a few times so I gave it a try. Having said that, we’re actually switching back to ClickUp I think.
The one feature I used everyday in ClickUp was the direct integration it has with Google Chrome through the Google Chrome extension. It made ClickUp available no matter where you were whereas Monday makes you work inside Monday to create new tasks, attach comments and links, add notes, etc.
When I’m in Gmail, I can open an email and either save it as a comment along with all the attachments to an existing task or create a new task that brings in all the details. Then when I’m in ClickUp and have to find that email again, there’s a direct link back to it as part of the task. The transition between apps is so natural.
I never found a direct connection between email and Monday that was this advanced. You can create a new task by emailing it into a specific board in Monday, but that never brought in attachments and wasn’t as useful for how I work. I’d have to download all the attachments from Gmail, move to Monday, find the task and then upload all the attachments manually.
I absolutely love how Monday looks and prefer it’s UI experience over ClickUp, but the practicality and usability of ClickUp fits my working style so much better. It let’s me work faster. Also, having to go board by board and set up automations in Monday to alert me of deadlines felt unnessary to me.
Maybe with the new funding Monday will really knock it out of the park with their next update.
Edit: The other big factor ties into the “quick create” task concept which I started this thread initially for. Desktop aside, this really comes into play with on the mobile app. ClickUp has a nice big purple button in the nav menu that lets you quick create tasks/save ideas instantly whereas Monday forces you to find the board, then group, then create a task. I found the mobile app useful only for checking in on projects, but never taking any action.