Hey @Darryl - not sure if you were able to set up your workflow on a board yet.
To accomplish what you are looking to do - there are two ways:
1- You can write the code to connect your email to monday.com by making use of our API: monday.com API
2- You can adjust your workflow to use Forms instead of your email to pull in the information and then you can use email integration (Gmail or MS 365) to then communicate with your clients.
Let me know what you think.