Need Notes to be visible

We are using to track projects, where they are in the process, addresses, what they ordered, the details about the order (size, material, design, etc) It passes through several hands.
The comments section is not working, the details can’t be seen together, and the long text view doesn’t wrap around so you can see all of the text entered in the box at a glance. Yes you can hover over it but when you have a lot of details it is not conducive to trust that when your hand is off the mouse it will stay there. I just want either long text to wrap, or if someone can suggest a way to link to another board where they could see the details that would be helpful. I know I could create a google or word doc that could be clicked on but I would rather not have another app open. Anyone else needed to do this and fixed it?