Support is simply not quick enough

We are finding that the support from is not acceptable. Its way to slow, be it on chat or on the support ticket, especially for critical issues. We are based outside of the USA and wonder if this is partly the issue. The chat team especially take ages to respond. Is anyone else having these support issues?

Hey John,

This is really disappointing to hear and we can understand your frustration. Would you be happy to DM me with your email address so our team can check on your correspondence with Support? Our Customer Experience team is situated around globe, so your region should not be contributing to this problem! Please let me know :pray:

Hi Bianca,

Yes, DM is fine. Email is:


John Godley

Head of IT

Kangaroo Self Storage

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