Hey @handsup 
To help close this out, I’ve compiled the different answers that have been provided below so anyone else who happens upon the thread can find the most relevant comment for their needs!
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Using Forms and the Emails and Activities app (previously CommuniHub) - Here
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Shared inbox to pull in emails and reply with Emails and Activities - Here and further explained Here
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Work with a monday.com partner like @PolishedGeek to help build your workflow - Here
Feel free to start a new topic if you have any new questions or contact support@monday.com and we would be happy to help!
Cheers,
Jenna