Hello,
Has anyone found a solution for tracking the number of emails sent, open rate, response rate, etc. I know Mass email shows these number but we are looking for the metrics from the standard emailing function within the leads and contacts boards.
Thanks!
There is a feature request for this *WARNING* Emails & Activities Automation Is Messing With Your Reports!
I’ve done some automations in the past ie a column that increases by 1 each time an email and/or reply sent and then used those numbers and a formula column to get reply rate. I’ve not found a workaround for open/click rates.
I see. Thanks Desiree. That’s the only route I can think of. My primary issue is needing to know how many emails sent during a time period. Unfortunately, that would involve adding too many date columns if I had a date set every time an email is sent
I’m trying something right now on my account, I’ll let you know tomorrow if it worked!
That’s awesome! I don’t have that on my account yet so fingers crossed I get it soon.
I can’t track open rates but, I want to track the number of emails I am sending and I am doing that by copying the activity link of the email and pasting it into a custom activity called “email” every time I send an email. It’s not pretty but, I’m at least reporting accurately until they fix this issue.
Hello Jesse, go through support and ask for the widget I have a screenshot of above.
