(At Virtenia, we are using monday service Beta to operate our product support. This thread and probably several others contain our feedback so far from testing the beta.)
Whether incoming tickets arrive as emails or by filling out a form, either way, it’s common for submitters to type a few sentences about the problem. Unfortunately, monday service Beta currently offers only a very small display of such details. By default you see just a few words:
The screen design would ideally be modified to show a much larger display of free text entry fields or email contents. This would make monday service more competitive with other IT service management and ticketing solutions.
Thank you for the tip! I was able to use this to make a more workable screen layout for the ticket overview. Here is what mine looks like with that adjustment done. It is still not great with lots and lots of wasted space, but for a person with a very large monitor it is fine.
We prefer for tickets to come in as a form submission rather than an email because the form prompts our external contact to fill in more of the key information. That way we can often resolve an issue in a single attempt rather than back and forth.
That is a form submission showing in the screenshot - we use the Emails and Activities area for other activities, like Notes and such (with some automations tied to them) but I had not noticed this activity called ‘Form submission’ until today. It is the description of the request, and they did also set other columns’ fields when they submitted the form
Edited: It doesn’t appear to be retroactive to other items on our service board that were submitted via the form, but the ones that came in today are showing that now.
though one of my team members works on only her laptop and this is our layout