Add "old" emails to the timeline of emails & activities within the CRM solution

[hharbers (Herman)]

How to properly add email to the emails & activities within the CRM solution. And I have the email integration turned on.

Since you don’t want to show all emails from an email address and only want to show the email related to the opportunity, the filter states “only” show related items is on.

But how can you add “old” emails not sent from monday to an opportunity?

So add “old” emails to the timeline of emails & activities within the CRM solution.

[BiancaT (Bianca Taylor)]

Hey @hharbers,

Just to clarify, are you essentially looking to connect existing emails that you’ve sent outside of monday (/prior to setting up the emails and activities app) to opportunities in your board? Let me know if I’ve misunderstood!

[hharbers (Herman)]

Hey @BiancaT,

thanks for your response!

I indeed want to add emails that are not sent from monday.com. It is in the opportunities board and in the emails and activities app.

[BiancaT (Bianca Taylor)]

Thanks for getting back to me!

If I am understanding correctly, if you’re interested in logging emails from your email server, that haven’t been sent from within the platform, you can do this as long as you have this particular setting configured:

All outgoing emails sent from your connected email address will log into the app. Is this what you’re looking for?